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Agent Jobs

Outbound Tele Caller – MNP Process

Hiring in: Kalyan West APPLY NOW

Job Description

Customer Service Representative is responsible for meeting the revenue quota while providing excellent customer service to customers.

  • Generate Postpaid Customer for Tata DoCoMo, by dialing on open market data and cold calling.
  • Contact individuals by telephone to promote Tata DoCoMo Postpaid products, services.
  • Solicit orders for Tata DoCoMo Postpaid Connection and services over the telephone.
  • Explain the Tata DoCoMo Postpaid Plan to potential customers.
  • Deliver scripted sales pitch to the customer.
  • Adjust scripted sales pitch to meet needs of specific individuals.
  • Provide Tata DoCoMo Postpaid pricing details.
  • Handle customer questions.
  • Obtain customer information including names and addresses.
  • Record customer details including reaction to the product or service offered.
  • Input order details into the computer system.
  • Record customer details and details of transaction.
  • Contact customers to follow up on initial interaction.

Minimum Skill Requirements

From trainer’s perspective, in order for a representative to succeed in Service Desk, he needs to exhibit the following:

  • Excellent written and oral English communication skills
  • With CSAT Account background
  • Preferably with sales experience (outbound/ upselling or cross-selling)
  • Has the potential to perform in a strong sales-driven environment
  • Can drive sales while maintaining excellent customer experience
  • Background in handling a multitasking account is highly desired
  • Preferably not older than 35 years old
  • Willing to work on a flexible shift schedule
Candidates need to have excellent communication skills Hindi Marathi or English. Kindly carry 02 copies of resume and one ID proof along with you!!! Note - Please do not carry any Laptop, Pen Drives, Camera, Hard Drives, CD's etc to UpTime BPO Premises.

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